We unfortunately can't accept returns or offer refunds but if you're not happy then we're not happy. Contact us so that we can find a way to make it right. We would love to help you find the right product or hear your suggestions to help make our future products better fit your needs. Shoot us a message on our contact page.

Hygeia was the ancient greek goddess of cleanliness and hygiene. (also referred to as Hygieia or Hygiea) Her name is the source for our word "hygiene".

Processing Times: Orders are processed within 1 business day of receipt of payment. Orders for in stock items are generally shipped within 3 business days. If your order is delayed for any reason, you will be notified by email as soon as possible.

Lost/Damaged Shipments: If your item is lost or damaged during transit, please contact us immediately and we will file a claim and replace or refund your order immediately.

Returned Shipments: If for any reason your package is returned to us, you will be responsible for the cost to reship the package. The cost to reship a package will be billed via invoice sent to your email. You may opt to have your returned order refunded, however, the refund amount will only be processed for the amount of the merchandise. Shipping charges will not be refunded.

RTS: If for any reason, a return to sender is initiated after we receive confirmation of delivery to an address you provided and the package is not returned to us for any reason, we cannot offer a refund or replacement.  We cannot offer any refunds on orders which were not returned to us and we can no longer file a claim on the package once it has been delivered.

Each bar of soap is handmade in small batches in our studio in Spokane, Washington.

Cold process soap is a soap-making method that combines oil and an alkali (such as sodium hydroxide or potassium hydroxide) to make soap without external heat sources. This causes a chemical reaction called saponification, which produces soap. This simple method of mixing oils and fats with natural substances like ashes or alkalis to create soap, has been in use for thousands of years. This ancient knowledge of essential skincare and hygiene helps maintain a healthy skin barrier by cleaning skin and leaving behind antioxidants, vitamins, and a small amount of moisture rich oils.